For those that don’t follow the blog, I bought a condo a month ago. I was told by both Nicor and Comed that because I was a new customer and because of my credit rating (I can get a loan on a house, but can’t be trusted to pay an electric bill??) that I would need to place a good-faith deposit type thingy.
This deposit will be split up into the monthly bills for both over the course of the next year for Nicor and six months for Comed. Both will be repaid so long as I pay my bills on time for that period. That’s fine, I understand that there are a lot of ignorant motherfuckers out there that don’t understand that you have to actually pay your electric bill.
Here’s my complaint though: while Comed’s deposit is around $16 a month added to the bill, Nicor’s is an unforgivable $55 a month. That’s pretty steep considering my first real bill was like $15. So I have to give them $55 to prove that I’ll pay them $15… how does that work? Anyway that’s going to kick me in the ass come winter.
My other complaint against Nicor is that I had to dispute the start date on the first bill. They wanted to back date me to September 08… I moved in the end of May 09, you do the math. I had to call them, and then fax them a copy of some of the closing documents and then wait three weeks for the corrected bill. Only to find that the bill I got last night was for $390 (!!)
I called them up again to bitch, and once I found my way through their annoying IVR menus to talk to a person I was assured that my request was processed and that my corrected bill (for ~$70, including the deposit) was on it’s way.
Now Comed? Haven’t heard a peep from them. They got the start date right and sent me the correct bill. Also their deposit feels slightly less like anal rape. I will say, however, that Nicor’s call center reps (once you get past the damn IVR) are helpful and polite and that both utility companies have easy to use websites and effortlessly setup autopay.
They still kinda piss me off though.